Frequently Asked Questions

This page contains frequently asked questions about applying for approval to become a PBS approved supplier

Page last updated: 07 November 2019

How do I use the PBS Approved Suppliers Portal?
Do I need to resubmit my application if it was submitted via the Health Data Portal?
Can I view the status of my application on the PBS Approved Suppliers Portal?
Which PBS approved supplier administrative functions does the Department of Health manage?
Which PBS approved supplier administrative functions does the Department of Human Services manage?
Do I need to complete an application form?
How do I obtain PBS stationery?
How do I contact the Department of Health?

How do I use the PBS Approved Suppliers Portal?

  • Applications and supporting documentation (and associated forms) must be submitted to the Department of Health via the PBS Approved Suppliers Portal.
  • First time users of the PBS Approved Suppliers Portal will be required to register with a valid AUSkey. AUSkeys can be obtained from the Australian Business Register website.
    Please note: The process for obtaining an AUSkey can take up to 10 business days. This timeline is beyond the control of the Department of Health.
  • If you have obtained an AUSkey previously, you are not required to obtain a new one. If you are experiencing difficulties obtaining or installing an AUSkey, please contact the AUSkey helpdesk on 1300 287 539 and select option 2 from the menu.
  • Below are user guides to assist with the navigation of the PBS Approved Suppliers Portal.

User Guides

Do I need to resubmit my application if it was submitted via the Health Data Portal?

If you submitted your application prior to 9 October 2019 via the Health Data Portal, you are not required to resubmit your application. If you have been requested by the Department of Health to submit additional information in regards to your previously submitted application, this additional information will need to be submitted via the PBS Approved Suppliers Portal.

Can I view the status of my application on the PBS Approved Suppliers Portal?

The PBS Approved Suppliers Portal allows you to view the status of your applications and decisions in relation to your applications.

If you submitted an application via the Health Data Portal, you will not be able to view its status in the PBS Approved Suppliers Portal. For applications submitted via the Health Data Portal, you can request a status update by sending an email to pbsapprovedsuppliers@health.gov.au.

Which PBS approved supplier administrative functions does the Department of Health manage?

Section 90:
  • New and relocation applications
  • Change of ownership
  • Bankruptcy applications
  • Expansion and contraction applications
  • Ministerial discretions
  • Application withdrawals
  • Cancellation of a s90 approval
  • Authority for a pharmacist to act
  • Emergency relocations
Updates to a pharmacy including:
  • Change of business (trading) name
  • Change of directors/trustees
  • Deactivation requests
  • Banking details
  • Change of an approved person’s surname
  • Change of pharmacy address where no relocation is involved
  • Power of attorney requests
  • Dissolution of partnerships
Section 91:
  • Applications to supply benefits following the death of an approved pharmacist
Section 92:
  • Temporary or permanent application for a doctor in a rural setting
  • Cancellation of a s92 approval
  • Banking details
Section 94:
  • Public or Private hospital applications
  • Authority for a pharmacist to act
  • Cancellation of a s94 approval
  • Banking details

Which PBS approved supplier administrative functions does the Department of Human Services manage?

  • PBS claim payments
  • Applications for PBS online claiming (PKI certificates)
  • Applications for ABN & tax invoice agreements processing
  • PBS stationery contract
  • PBS Safety Net claim

Do I need to complete an application form?

Under the National Health Act 1953 and the National Health (Pharmaceutical Benefits) Regulations 2017, applications for certain approvals must be in a form approved by the Secretary.

Therefore, applications will be accepted only on the approved forms available on the PBS Approved Suppliers Portal or from the Department of Health website.

How do I obtain PBS stationery?

PBS stationery for eligible approved suppliers is available for ordering through the Department of Human Services. Further information is available at PBS stationery.

How do I contact the Department of Health?

For any further queries, please email details of your enquiry to pbsapprovedsuppliers@health.gov.au or call PBS Approved Suppliers on 1800 316 389.